Usher

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Date: Feb 8, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Usher is to assist guests with theater seating. All duties are to be performed in accordance with departmental and The Venetian® | The Palazzo® Resort – Hotel – Casino policies, practices, and procedures.

Essential Duties & Responsibilities:

 

  • Key Responsibilities
    • Service guests in accordance with The Venetian® | The Palazzo® Resort – Hotel – Casino Hospitality Standards, Policies and Procedures.
    • Accurately seat guests in accordance with showroom policies and procedures. Assists with the day-to-day operation of the showroom.
    • Maintain a positive attitude conversing with guests during daily showroom operations while maintaining productivity. Provide accurate information relating to the production, the showroom, and The Venetian® | The Palazzo® Resort – Hotel – Casino. Must comply with all operational requirements as assigned.
    • Maintain a positive work environment promoting a team atmosphere and provide assistance to co-workers as needed.
    • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
    • Reports to work on time, in a well maintained uniform, with all necessary equipment or tools required to perform essential job functions.

 

  • Key Processes
    • Provide a service or assistance to meet the needs of a guest, client or customer.
    • Comply with policies and procedures of the department or section in order to complete service satisfactorily.
    • Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
    • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
    • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
    • Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.

 

  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 18 years of age
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays. Understanding of box office operations, ticketing systems, call center operations.
  • Must have at least 6 months usher and/or customer service experience.
  • Previous experience in a 4 or 5 star resort is preferred.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

Physical Requirements:

  • Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, hotel and casino, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc.
  • Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.


Job Segment: Clerical, Call Center, Administrative, Customer Service

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