Technician I - Network Operations Center

Position Overview:

Essential Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21+ years of age
• Proof of authorization/eligibility to work in the United States
• Associates degree in MIS or similar technical program or acceptable industry and work experience
• 2+ year’s demonstrable experience in technical support.
• Experience with Microsoft server operating systems, VMware and related technologies.
• Support experience with high availability solutions such as: clustering and data replication,
• Experience working in a highly regulated environment (MICS, PCI, SOX)
• Training and experience with ITSM practices.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written and oral communication skills; good interpersonal skills.
• Excellent analytical, problem-solving, and mathematical skills.
• Logical and efficient with a keen attention to detail.
• Flexibly to adapt to a changing environment while under pressure
• Strong customer service orientation.
• Must be a self-starter that is reliable, punctual, and consistent with experience working in a team-oriented, collaborative environment
• Familiarity with systems configuration, security principles, and maintenance best practices.
• 0-2 years’ experience with monitoring tools, techniques, alerting and notification processes.
• 0 -2 years’ experience with fault isolation, testing procedures, and data mapping tools
• Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, Multicast, OSPF, BGP, IS-IS)
• Effective troubleshooting skills related to LAN/WAN networking, AD security and group policy application, file systems and permissions and file transfer techniques.

• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays. 

Physical Requirements:

• Work in a fast-paced, results-oriented and ever-changing environment
• Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts
• Occasional inspection of cables in racks, floors and ceilings.
• Occasional requirement to work within the environmental conditions of a computer data center and the related noise, temperature and humidity exposures of those environments.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.