Supervisor - Poker Room

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Date: Aug 7, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Poker Room Supervisor is to supervise poker games ensuring Unmatched Guest Service, proper game pace, proper rake and compliance with all gaming and Venetian Casino Resort regulations and procedures. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:
  • Key Responsibilities
  • Oversees games, always looking for irregularities or deviations from procedure.
  • Supervises team members, ensuring that they are enforcing and adhering to company and regulatory policies and being alert to their job duties.
  • Ensures team members adhere to gaming regulations and any violations are reported to the Poker Manager immediately.
  • Verifies schedules of poker team members ensuring that they meet business needs and advise the manager of possible need for change.
  • Coaches and disciplines team members in accordance with company policy, documenting all actions taken.
  • Serves as a substitute for other Poker positions when needed.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
  • Performs additional duties as assigned.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

 

  • Key Processes
  • Assess, evaluate and review data for organizing projects and/or providing direction on activities, tasks or processes in accordance with company guidelines.
  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
  • Work on actual project or service to help achieve the objectives of the department.
  • Evaluate information to render an opinion or take action based on that information that will impact the department or function.
  • Possess skills to hasten resolution, assess course of action, and implement or take action based upon findings.
  • Direct others in completion of a task or assignment.
  • Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
  • 21 + years of age.
  • Proof of authorization/eligibility to work in the United States
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • 1+ year experience as a Poker Dealer or Supervisor required.
  •  Previous experience at a four or five star resort preferred.
  • Must be able to obtain and maintain gaming registration and TAM card.
  • Must possess complete knowledge of common rules and procedures of all Poker games.
  • Must be able to perform basic math skills and have general computer knowledge.
  • Must have ability to make fair and equitable judgment calls.
  • Must have ability to work toward a common goal as a member of a unified team.
  • Must have excellent communication skills and be able to handle problem situations in a professional and courteous manner.
  • Must be able to stand and move throughout the assigned area for extended periods of time and maintain mobility to move throughout the Poker Room.
  • Must have the ability to reach or lean across the table to retrieve player identification or other documentation, maintain manual dexterity to input and extract player information into the casino computer systems.
  • Maintain physical stamina and proper mental attitude to work under pressure in a fast paced casino environment and deal effectively with guests, management, and employees in all situations.
  • Physical ability to access all areas of the property.
Physical Requirements:
  • Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Must be able to see with correctable 20/20 vision in order to protect the integrity of the game
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina.
  • Proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness

 


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