Supervisor - Box Office

Position Overview:

The primary responsibility of the Supervisor - Box Office is to manage all operations for assigned department.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Run show reports based on Producer Guidelines.
• Oversee front line Team Members on a daily basis.
• Load and unload shows on a nightly basis.
• Maintain weekly and daily Box Office Clerk and Usher schedules.
• Work with the Accounting Department to correct accounting exceptions.
• Coach front line Team Members to correct accounting exceptions.
• Update and maintain personnel files; make recommendation for new hires and terminations.
• Provide front line Team Members with coaching, encouragement and discipline as necessary.
• Establish the image of impeccable customer service.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 3 years of supervisory experience (preferably Box Office).
• Understanding of box office operations, ticketing systems, call center operations.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.