Sr Technical Writer - Gaming

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Date: Nov 12, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview

The primary responsibility of the Sr Technical Writer – Gaming is to create comprehensive and easy-to-understand internal and technical documentation for our online live casino games. This position is a foundational part of a rapidly growing team, and plays a key role in the end-to-end product development process.
All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.’s policies, practices, and procedures.  

Essential Duties & Responsibilities

  • Collaborate with product designers, artists, producers, and engineers as well as business stakeholders 
  • Synthesize complex instructional, guideline, and technical material into structured, readable, and user-friendly documentation
  • Compose, edit and curate documentation such as game design and feature documents, game rules, information architecture, and user onboarding and gameplay instructions for our products
  • Collaborate with other stakeholders and subject matter experts to ensure maximum content applicability
  • Work on all phases of documentation, and ensure documents are properly added to the correct repositories, manuals, special reports, or any other deliverables and documents
  • Maintain a current internal documentation library
  • Contribute to, cultivate and evolve a design system
  • Contribute to project and team meetings, and present work and points of view often 
  • Participate in recruitment and candidate assessment for the design and development teams
  • Mentor other team members about suggesting and balancing priorities, industry best practices, and other process knowledge.
  • Safety is an essential of this job.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Company Standards of Conduct

All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. 

Minimum Qualifications

  • 21 years of age.
  • Proof of authorization to work in the United States.
  • Undergraduate or Post-Graduate degree in computer science, English or other communications-related subject; or equivalent experience
  • Must be able to obtain and maintain and any certification or license, as required by law or policy.  
  • 5+ years of professional experience as a technical writer, producing documentation and procedural materials for software products to be utilized by both technical and non-technical audiences
  • Experience writing and diagramming for information architecture documentation such as user flows and wireframes
  • Experience working with design and engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Experience using graphic design or page layout software
  • Proven ability to quickly learn and understand complex topics ideal
  • Experience with content management systems ideal
  • Experience in diagramming tools such as Visio or LucidChart ideal
  • Experience working in or producing documentation for the tech, gaming, or casino gaming industries ideal
  • Jira Experience ideal
  • Ability to communicate clearly and effectively in English, both in spoken and written form. 
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. 
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to:

  • Physically access all areas of the property and drive areas with or without a reasonable accommodation or work remotely.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke. 

Job Segment: Technical Writer, Engineer, Computer Science, Technical Support, User Experience, Technology, Engineering

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