Solution Analyst, Gaming - Level II

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Date: Jul 3, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Solutions Analyst – Level II is to provides on-call and support for applications within their responsibility area, works with business users and other key stakeholders to formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and executes short duration projects (1 to 3 months) independently.

 

The Solutions Analyst – Level II is expected to maintain expertise across an application environment (e.g., financial suite) or a Las Vegas Sands functional vertical (e.g., Front-of-House or Gaming) and work effectively with other information technology professionals to ensure that the application environment is stable, efficient and responsive to business needs.

 

All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities
  • Provide Subject Matter Expertise for business functions or configuration of application systems environments in the LVS (Las Vegas Sands) Application suite
  • In partnership with the Product Management (PM) team provide subject matter expertise for determining business requirements to address business opportunities or issues across business functions within a Las Vegas Sands functional vertical (e.g., Front-of-House or Gaming)
  • Working with the PM team and vendors, actively participate in the solutioning phase in support of the business requirements across functional areas
  • Assist in providing input for project/effort modeling and sizing of solutions
  • Develop functional and technical specifications from the business requirements
  • Develop criteria for supporting developed solutions
  • Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development
  • Successfully engage in multiple initiatives concurrently, including application and on call support, minor projects, major projects, functional requirements, systems specifications and subject matter expertise
  • Work independently with users to define concepts under direction of project and product managers
  • Continuously build knowledge base of LVS application suite
  • Provide Level2 application and on call support for LVS application suite

 

Key Processes

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, Use Cases
  • Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required
  • Drive and collaborate with business units on their assumptions of how they will successfully execute their plans
  • Serve as the conduit between the voice of the customer community (internal and external customers) and the software development team through which requirements flow
  • Develop requirements specifications according to standard templates, using natural language
  • Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Strong organizational skills, customer service focus, attention to detail, and process orientation
  • Ability to distill and present information to senior leaders
  • Flexibly adapt to a changing environment

 

 

Additional Duties & Responsibilities:

  • Project Management activities:

 

  • Independently and self-directed, manage projects of short duration projects (typically 1 to 3 months)
  • Participate as a resource on major projects as requested

 

  • Consistent and regular attendance is an essential function of this job

 

  • Performs other related duties as assigned

 

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • Bachelor’s degree or equivalent in relevant discipline
  • 5-7 years in business requirements gathering and definition required
  • 3 – 5 years in information technology or working with information technology professionals
  • Expertise associated with an applicable application environment (i.e., multiple applications and their applicable interfaces e.g., financial systems suite) or expertise across functions within an applicable LVS functional vertical (FOH, BOH, Gaming, Marketing, IT)
  • Experience with large, major projects
  • Business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions
  • Casino and hospitality application knowledge preferred
  • IIBA certification preferred
  • Proof of authorization/eligibility to work in the United States
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.

Physical Requirements:

  • Work in a fast-paced, results-oriented and ever-changing environment
  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts


Job Segment: Product Manager, Strategic Planning, Business Analyst, Project Manager, Operations, Strategy, Technology, Marketing

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