Senior Manager - Group Hospitality Services

Position Overview:

The primary responsibility of the Senior Manager – Group Hospitality Services is to lead and support the Group Hospitality Services Team managing events within the hotel parlors, suites, and other unique non-convention event spaces.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Manages and oversees team of hospitality event Team Members who coordinate, plan, strategize, and facilitate events.
• Hires, trains, manages performance, mentors and issues discipline for the Group Hospitality Services team to enhance individual Team Member development and increase department effectiveness.
• Conducts monthly meetings with team members to discuss performance.
• Plans and leads team meetings to share policy and/or process updates and receive feedback from the team.
• Establishes, communicates, and monitors key performance indicators (KPIs) s then leads team to meet or exceed goals.
• Schedules according to business demands and adjusts as needed, including approval of time off in accordance with Company and departmental policies.  
• Delegates tasks and department assignments/projects and establishes reasonable deadlines.
• Meet with clients to plan event functions and oversees group hospitality service team in event planning, the creation of accurate hospitality event orders (HEOs) monitoring of hospitality parlor/suite inventory, and the reconciliation of Hospitality account billing, including service charge distribution.

Additional Duties & Responsibilities:

• Oversees, manages, and approves event plans, including function space capacity/occupancy, various event set ups designs, menus with profitable but fair pricing, guarantee policies, corkage fees, food and beverage orders, service charges, pricing of ancillary services (floral, entertainment, setup, rental, audio visual, internet, etc.) shipping/receiving.
• Coordinates meetings and partners with I.T. for research, development, implementation, and testing of new systems/software/hardware, as well as enhancements to existing systems/software/hardware (LMS, EBMS, CRM, Passkey, etc.)
• Timely resolution of guest challenges by assessing situations as they arise and offering appropriate levels of compensation/recovery, when applicable.
• Answers inquiry calls and emails on a regular basis.
• Manages departmental resources to eliminate excess cost or unnecessary expenditures.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• 5 years of experience in a supervisory or managerial role within the hospitality industry required; with preference in a hotel operations highly preferred.
• 1 year of experience coordinating with multiple hospitality departments, such as Culinary, Food & Beverage Management, or Catering/Convention Services, required.
• Demonstrated working knowledge of MICE industry.
• Demonstrated working knowledge of Microsoft Office, LMS, EBMS, Micros, and Meeting Matrix.

Minimum Qualifications:

• Must be able to give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients and guests with dignity and the utmost tact and politeness.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas, with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability to, for prolonged periods of time, sit, walk, stand, and to frequently stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, LED, noise, dust, and cigarette smoke.