Resort Services Specialist, Level 1

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Date: Nov 23, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of a Specialist Level I – Resort Services is to perform all Telecom, Priority Services, and Guest Services tasks to include answering incoming calls and directing them to the correct location within the property, confirming baggage and transportation requests, and processing in-house housekeeping guest requests.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Verifies cash revenue from various departments.
  • Receives inbound calls from potential guests and directs to the appropriate departments.
  • Consistently provides each and every guest with 5 Star/5 Diamond service.
  • Responsible for paging Hotel/Casino guests within the vicinity as needed.
  • Locates key company Team Members via pager or cellular device.
  • Arranges and performs wake up calls personally and offer special services as needed or requested by guests, Resort Services Management, and Hotel Management.
  • Reviews arrival messages according to specified schedules and turn on appropriate message indicator as the guest status changes.
  • Provide information regarding luggage assistance, guest requests, and other inquires as needed.
  • Safety is an essential function of this job.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

  • 18 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Must be able to obtain and maintain any other certification or license, as required by law or policy.
  • Must have a minimum of one year (1) of Hotel experience. 
  • PBX/Telecom operator experience in a high call volume call center, or Telecom setting prefered.
  • Knowledge of Xtend, SDD Jazz, HotSOS, and Northern Telecom Meridian Console preferred. 
  • Must be proficient on Word and Excel, must have the ability to type a minimum of 35 wpm.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Job Segment: Telecom, Telecommunications, Housekeeping, Call Center, Technology, Hospitality, Customer Service

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