Paiza Butler (On Call)

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Date: Nov 25, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Paiza Butler is to provide exceptional service to Venetian Resort Hotel Casino guests in personal Butler/Valet and amenity services. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Provide unmatched butler services for Paiza Club guests.
  • Assist in the service of the suites, Baccarat Salon, VIP Lounge and Paiza Club. Including, but not limited to, food and beverage service, restocking product, equipment and supplies.
  • Assist in the service of all food and beverages as outlined in SOPs.
  • Be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer take the time to research answer and respond in an appropriate manner.
  • Know, adhere to and practice all aspects of Unmatched Service Standards.
  • Be able to escort guest from the front of the hotel to the suites and serve the guests as needed including, but not limited to:hotel tour, suite tour, explanation of services, unpacking and packing luggage.
  • Perform all services, duties and tasks as defined in SOPs.
  • Run suites for dirty dishes and refresh as needed.
  • Record all pertinent data into guest profile as needed.
  • Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed.
  • Deliver and refresh all amenities.
  • Operate micros to standards to order food and beverages.
  • Record closed checks to SOPs.
  •  Clean and maintain work areas to Venetian Resort Hotel Casino standards.
  • Run errands as assigned to include, but not limited to: tickets, shopping, food products, deliveries and packages.
  • Fulfill guest’s requests as long as they are safe, legal and economically sound.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

 

 

 

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler’s Card (health Card), Non-Gaming (sheriff’s card) and any other certification or license, as required by law or policy. 
  • Minimum 5 years of service experience in a first class hotel, casino, restaurant or related hospitality area.
  • Be able to speak and understand Mandarin dialect Chinese is highly desirable.
  • Advanced understanding of food and beverage service skills including in-suite dining and wine and spirits knowledge.
  • Experience with point of sale equipment and/or computers.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Ability to understand guest’s service needs.
  • Ability to work cohesively with other team members.
  • Speak one additional language in addition to English.
  • Excellent professional presentation and grooming.
  • Be able to work in a high stress area, making clear, concise decisions based on sound business parameters.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry a service tray of up to 25 pounds unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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