Manager - VIP Services

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Date: Dec 6, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Manager of VIP Services is to manage all day to day operations of the VIP Services Department.  All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities
  • Manages assigned VIP Services operational functions within the department consistent with the strategic plan and vision for the department, the division and The Venetian and The Palazzo.
  • Manages and monitors fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long term profitability for The Venetian and The Palazzo.
  • Manages the delivery and measurement of guest service to VIP guests consistent with the company’s core service standards and brand attributes.
  • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian and The Palazzo’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Manages Human Resources responsibilities for the department to include: hiring of new team members, promotions, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, and legal requirements.
  • Performs other duties as assigned by senior management.

 

  • Key Processes

 

  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.

Additional Duties & Responsibilities:

  • Financial

 

  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

 

  • Leadership

 

  • Successfully manages a 5-Star and 5-Diamond In-Suite Dining Team.
  • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Monitors team performance in all phases of service and job functions; rectify deficiencies.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Must be able to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Must have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Must maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Must maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Must be available to work varied shifts, including weekends and holidays.
  • 5-7 yrs experience as a VIP Services Mgr at a 4-5 star property.
  • Excellent organizational skills, working knowledge of all MS Office products.
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address highly stressful situations with clients using sensitivity and the utmost tact and politeness.

Physical Requirements:

  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Must be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Must be able to access all areas of the property.
  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.


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