Manager - Slots

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Date: Jan 2, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

 The primary responsibility of the Manager - Slots is to direct and coordinate the activities of slot operations team members to maximize slot handle and enhance the gaming experience of the guest. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:

Key Responsibilities

  • Organize and coordinate the activities of Slot Operations team.
  • Analyze performance of the slot floor versus property budget / historical benchmarks and recommend appropriate changes.
  • Adhere to Venetian Hospitality Standards and insure team compliance, keeping in mind that Unmatched Guest Service and maintaining the five star / five diamond atmosphere are of utmost importance.
  • Administer department policies; evaluate performance relative to Venetian Resort Hotel Casino Standards.
  • Monitor compliance with all aspects of Venetian Resort Hotel Casino internal controls.
  • Train, coach, counsel, evaluate and administer discipline to slot operations team.
  • Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Venetian Resort Hotel Casino standards.
  • Interview prospective team members and measure against Venetian Resort Hotel Casino standards.
  • Make recommendations for the employment of candidates who will perform at or above Venetian Resort Hotel Casino standards.
  • Maintain complete knowledge of and comply with all departmental policies and procedures.
  • Evaluate operating procedures, recommend changes, and implement approved changes.
  • Maintain confidentiality of pertinent casino data.
  • Maintain clear and open communication with guests, managers and team members.

Key Processes

  • Manage staff and organize department functions in accordance with company guidelines. Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. Focus on achieving the goals or objectives of the department using available resources (staff and budgetary). Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.


  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Minimum Qualifications:

  • 21 years of age, proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • Ability to obtain and maintain an active Sheriff’s card, and an active TAM card. 3 to 5 years slot operations experience in a high volume Slot Department required.
  • Must demonstrate ability in counseling and developing subordinates. Must be able to obtain Gaming Board registration.
  • Must possess extensive training in all aspects of slot operations.
  • Must be proficient with PC skills including MS Word and Excel. Demonstrate organizational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously.
  •  Ability to handle a significant number of guests with outstanding guest service skills.
  • Critical thinking and decision making skills.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Be able to work indoors and be exposed to various environmental.

Physical Requirements:

  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Job Segment: Manager, Management

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