Manager - Paiza Club

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Date: Jan 2, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Manager of The Paiza Club is to manage all day to day operations in the efficient running of a 24-hour restaurant, “hotel within a hotel” facility. Supervises, assists, and directs Paiza Coordinators, Paiza Butlers and Assistant Butlers. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities

 

  • Responsible for all TM schedules, holiday and flex day requests, and payroll.
  • Maintains Paiza “front desk operations” to the highest standard of procedures as outlined in the Paiza Team Member training manual.
  • Assists Director of Paiza Club in maintaining Paiza Club P&L and budget.
  • Maintains communication with all Paiza Team Members and is liaison for Director of Paiza Club with TM’s and guests as appropriate in his/her absence.
  • Assists in controlling and maintaining wastage.
  • Meets the attendance guidelines of the job and adheres to regulatory department and company policies.
  • Follows strictly all department policies and procedures.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
  • Performs any other duties as assigned by Director of Paiza Club.

 

  • Key Processes

 

  • Manage staff and organize department functions in accordance with company guidelines. Delegate tasks and department assignments or projects, meeting deadlines related to those assignments. Focus on achieving the goals or objectives of the department using available resources (staff and budgetary). Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures

 

  • Financial

 

  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

 

  • Leadership

 

  • Successfully manages a 5-Star and 5-Diamond In-Suite Dining Team.
  • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Monitors team performance in all phases of service and job functions; rectify deficiencies.
  • Manage staff and organize department functions in accordance with company guidelines.

 

  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • Minimum of 5-years Food and Beverage management experience with customer contact.
  • Must have excellent communication skills in both English and Chinese (Mandarin or Cantonese) both in oral and written form.
  • Must be able work a flexible schedule and meet the attendance guidelines.
  • Proficient in the use and application of ACSC, LMS and Micros computer programs, in addition to working knowledge of Microsoft Office programs, to include Excel, Word and Outlook.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.

Physical Requirements:

  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc. Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Must be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
  • Work in a fast-paced, results-oriented and ever-changing environment
  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.


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