Manager - Nightlife

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Date: Feb 4, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Manager – Nightlife is to manage the daily operations of the venue and to provide the leadership needed to ensure our guests receive the experience of a world class, ultra-luxurious, and sophisticated lounge.  All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities
    • Maintains knowledge of current information, including hotel occupancy, arrivals and departures; in-house groups; all liquor brands; characteristics and description of wines; bottle service; specifications of glassware and garnishes
    • Manages assigned operational functions within  the venue consistent with the strategic plan and vision for the department, the division and VCR
    • Manages and monitors fiscal budget and operations of  the venue as well as the marketing strategies to produce both short term and long term profitability for VCR
    • Manages the delivery and measurement of guest service within  the venue consistent with the company’s core service standards and brand attributes
    • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure VCR’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
    • Assists in all phases of planning, budgeting analysis, and reporting relating to the operation as well as controls account expenditures and obtains maximum utilization of account resources
    • Develops short and long-term financial and operational plans in support of the overall objectives of the company, and monitor and maintain performance, and product and service quality
    • Advocates preventative maintenance and security functions that protect physical assets and personal safety of Team Members and Guests

 

  • Leadership
    • Manages Human Resources responsibilities for  the venue to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; discipline and termination recommendations when required; quality hiring, management, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements
    • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures

 

  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21+ years of age, proof of authorization/eligibility to work in the United States
  • Bachelor’s degree or equivalent in hospitality management preferred
  • 2-3 years of experience as a Food and Beverage supervisor in a bar/nightclub environment.
  • Casino and luxury brand experience preferred
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
  • Operations management experience with purchasing knowledge
  • Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
  • Maintain a professional, neat and well-groomed appearance, posture and hygiene adhering to Company appearance standards
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
  • Computer skills are desired
  • Must be able to set clear objectives and manage time effectively
  • Work varied shifts, including weekends and holidays
  • Ensure the highest quality service within the lounge
  • Operate within the budget and identify new ways to improve the development of the business.
  • Ability to carry out training and development of all staff to enable them to carry out their own duties and responsibilities
  • Provide excellent customer service and constant interaction with guests.
  • A true desire to work in a luxury environment and provide demonstrated first class guest relations
  • Ability to food handling certificate and TAM card
  • Familiarity with food and beverage cost controls along with maintain appropriate pars
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
  • Must be able to address guest situations with dignity, respect and the utmost tact and politeness
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

Physical Requirements:

  • Work in a fast-paced, and busy environment
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property
  • Exert physical effort and capable of lifting a minimum of 20 lbs, endure various physical movements throughout the work areas, including but not limited to stooping to view ground level and reaching two feet higher than one’s personal height, remain in a standing position, including walking, throughout one’s work shift, satisfactorily communicate with guest, management and co-workers to their understanding, use sight to perform job functions, to adequately taste and smell to ensure product quality and safety
  • Remain in a standing position, including walking, for 6 - 8 continuous hours throughout one’s work shift.


Job Segment: Night, Manager, Marketing Manager, Compliance, Operations, Management, Marketing, Legal

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