Manager - Luxury Services

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Date: May 9, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Manager – Luxury Services is to manage all day to day operations of the VIP, Paiza Club, and Prestige Services Departments. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Manage assigned VIP, Paiza Club, and Prestige Services operational functions within the department consistent with the strategic plan and vision for the department, the division and The Venetian Resort.
  • Manage and monitor fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long-term profitability for The Venetian Resort
  • Manage the delivery and measurement of guest service to VIP, Paiza Club, and Prestige guests consistent with the company’s core service standards and brand attributes.
  • Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian Resort competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
  • Manage Human Resources responsibilities for the department to include: hiring of new Team Members, promotions, creating a work environment that promotes teamwork, performance feedback, and recognition.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Monitor team performance in all phases of service and job functions; resolve deficiencies.
  • Consistent and regular attendance is an essential function of this job.
  • Perform other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school diploma.
  • Bachelor’s degree preferred.
  • Must be able to obtain and maintain a Nevada Gaming Control Board registration, Alcohol Awareness card (TAM), Health Card, and any other certification or license, as required by law or policy. 
  • 2-4 years previous experience in a supervisory/management position at a high-end resort property. 
  • Working knowledge of all Microsoft Office products.
  • Proficient in various computer systems including but not limited to Lodging Management System (LMS), Concierge Assistant, Microsoft Excel & Word, Opentable and Audienceview. 
  • Certification of previous training in guest relations, liquor, wine, food service or alcohol awareness program, preferred. 
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.


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