Manager - Internal Maintenance

Position Overview:

The primary responsibility of the Manager - Internal Maintenance is to manage the daily operations and the performance management of the hourly Internal Maintenance Team to achieve Department and Company goals and objectives with a focus on enhancing the guest experience.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Complete the daily payroll.
• Manage daily labor costs to help ensure that they align with business levels and adjust to them accordingly.
• Utilize Virtual Roster to manage Team Member schedules, attendance and flex.
• Conduct daily inspections of assigned Team Member areas to help ensure the department’s cleanliness standards are upheld. Ensure deficiencies are corrected and addressed appropriately.
• Review HotSos/Work Order reports to help ensure timely completion of repairs and report.
• Open/close the shift with the Team and issue/collect keys and radios.
• Deliver the Daily Serenade to the Team.
• Recognize Team Members for unmatched guest service and outstanding performance.
• Conduct regular property inspections, including Congress and the Pool, to help ensure the campus is maintained to the highest standards of cleanliness.
• Effectively resolve guest concerns quickly and appropriately and to the guest’s satisfaction, escalating them where appropriate.
• Listen to and effectively resolve Team Member concerns, conflicts and other internal issues.

Additional Duties & Responsibilities:

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• Manage hourly Team Members, including the delegation of tasks and assignments and ensure their proper and timely completion.
• Promote and help ensure effective communication within the department. Inform Team Members and management about pertinent Company and department information.
• Interview prospective candidates, participate in the candidate selection process and work closely with department leadership to make sound hiring decisions and acquire the best talent available.
• Train Team Members on department standards, SOPs, and safe and proper equipment and chemical use.

Additional Duties & Responsibilities:

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• Ensure that department Tap Out Procedures are followed. The primary responsibility of the Manager - Internal Maintenance is to manage the daily operations and the performance management of the hourly Internal Maintenance Team to achieve Department and Company goals and objectives with a focus on enhancing the guest experience. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
• Coach, counsel and issue Progressive Discipline when appropriate to promote continuous performance improvement.
• Identify, recommend and execute cost saving initiatives.
• Manage assigned projects and other actionable items to completion within provided deadlines.
• Conduct Departmental 30-60-90 Day Performance Reviews.
• Provide unmatched guest service at all times.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent, College Degree preferred.
• 3 years managerial experience in hospitality, preferably in a 4 or 5 star property.
• Demonstrated experience in managing a large group of individuals.
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Working knowledge of proper cleaning techniques and chemical handling.
• Working knowledge of all software systems used in PAD including, but not limited to, Microsoft Office, Outlook, Word and basic Excel.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, holidays and overnights.

Physical Requirements:

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.