Manager - ISD Hospitality

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Date: Jan 9, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Hospitality Manager is to coordinate details and menus for client’s functions and maintain budgeted revenues through solicitation of business while controlling expenditures. This position manages groups/events for In-Suite Dining within the hotel suites, parlors and non-convention space. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Be familiar with services/features and local attractions/activities to respond to guest inquiries accurately.
  • Monitor and handle inquiry calls on a timely basis.
  • Meet with clients to work out the details of their functions.
  • Produce accurate HEOs
  • Manage Restaurant Referral Program
  • Manage Beverage Outlet Buyouts
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
  • Works in an appropriate non-hazardous manner avoiding self injury and unsafe work methods.
  • Ensure client files are kept organized and current with all required information.
  • Other duties as directed by management.

 

  • Key Processes
  • Have knowledge of: function room capacities and various set ups , blocking space , menus and pricing , guarantee policy , corkage fees, food handling policy, service charges, miscellaneous pricing (floral, entertainment, setup, rental, audio visual, internet, etc.) shipping/receiving policies, lost and found policy.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Financial

 

  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

 

  • Leadership

 

  • Successfully manages a 5-Star and 5-Diamond In-Suite Dining/Hospitality Department.
  • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Monitors team performance in all phases of service and job functions; rectify deficiencies.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Must be able to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  •  Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Must be available to work varied shifts, including weekends and holidays.
  • Minimum 2 years proven expertise of Catering/Convention Services in a 500+ room Resort/Hotel.
  • Knowledge of Word, Excel, Delphi and Meeting Matrix.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.

Physical Requirements:

  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
  • Work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 25 pounds unassisted in the performance of specific tasks assigned.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.


Job Segment: Shipping and Receiving, Manager, Operations, Management

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