Manager - Internal Maintenance

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Date: May 8, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Manager - Internal Maintenance is to manage the daily operations and the performance management of the hourly Internal Maintenance Team to achieve Department and Company goals and objectives with a focus on enhancing the guest experience.


All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

· Prepare and manage the daily and on-call schedules to ensure proper coverage.

· Create and review scheduling reports and communicate pertinent data to department leadership.

· Complete the daily payroll.

· Manage daily labor costs to help ensure that they align with business levels and adjust to them accordingly.

· Utilize Virtual Roster to manage Team Member schedules, attendance and flex.

· Conduct daily inspections of assigned Team Member areas to help ensure the department’s cleanliness standards are upheld. Ensure deficiencies are corrected and addressed appropriately.

· Review HotSos/Work Order reports to help ensure timely completion of repairs and report.

· Open/close the shift with the Team and issue/collect keys and radios.

· Deliver the Daily Serenade to the Team.

· Recognize Team Members for unmatched guest service and outstanding performance.

· Conduct regular property inspections, including Congress and the Pool, to help ensure the campus is maintained to the highest standards of cleanliness.

· Effectively resolve guest concerns quickly and appropriately and to the guest’s satisfaction, escalating them where appropriate.

· Listen to and effectively resolve Team Member concerns, conflicts and other internal issues.

· Manage hourly Team Members, including the delegation of tasks and assignments and ensure their proper and timely completion.

Additional Duties & Responsibilities:

· Promote and help ensure effective communication within the department. Inform Team Members and management about pertinent Company and department information.

· Interview prospective candidates, participate in the candidate selection process and work closely with department leadership to make sound hiring decisions and acquire the best talent available.

· Train Team Members on department standards, SOPs, and safe and proper equipment and chemical use.

· Ensure that department Tap Out Procedures are followed.

· Coach, counsel and issue Progressive Discipline when appropriate to promote continuous performance improvement.

· Identify, recommend and execute cost saving initiatives.

· Manage assigned projects and other actionable items to completion within provided deadlines.

· Conduct Departmental 30-60-90 Day Performance Reviews.

· Provide unmatched guest service at all times.

· Safety is an essential function of this job.

· Consistent and regular attendance is an essential function of this job.

· Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

· 21 years of age.

· Proof of authorization/eligibility to work in the United States.

· High school diploma or equivalent. Bachelor’s Degree in a relevant field of study is preferred.

· 5+ years managerial experience in hospitality, preferably in a 4 or 5 star property.

· Demonstrated experience in managing a large group of individuals.

· Ability to logically and independently plan, organize and complete work in a timely manner.

· Working knowledge of proper cleaning techniques and chemical handling.

· Working knowledge of all software systems used in PAD including, but not limited to, Microsoft Office, Outlook, Word and basic Excel.

· Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

· Must be able to work varied shifts, including nights, weekends, holidays and overnights.

Physical Requirements:

Must be able to:

· Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.

· Physically access all areas of the property and drive areas with or without a reasonable accommodation.

· Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

· Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

· Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.

· Work in a fast-paced and busy environment.

· Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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