MANAGER - HOUSEKEEPING OPERATIONS

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Date: Jun 10, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Hotel Manager is to oversee the daily Housekeeping operation and manage Team Member matters. Responsibilities include but are not limited to: resolve team member concerns, managing the discipline process, and attending meetings with HR. In addition, the Hotel Manager oversees, supervises and trains the Tower Managers; inspects specialized suites and assists in resolving guest issues. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities
    • Handle Team Member Relations matters (concerns, discipline, meetings, administration) 
    • Oversee daily operations of assigned tower(s)
    • Conduct suite inspections
    • Manages, conducts performance reviews, and maintains score cards for Tower Managers.
    • Monitors Unifocus reports for trend analysis by floor, team member, challenge, etc.
    • Drive and participate in team member engagement events
    • Assist with reports and projects as assigned
    • Performs other duties and assignments as requested and assigned
  • Key Processes
    • Oversee Tower Managers and handle team member related matters in accordance with company guidelines.
    • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
    • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
    • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
    • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age, proof of authorization/eligibility to work in the United States, high school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to team member needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • . Work varied shifts, including weekends and holidays.
  • Must possess at least 2 years prior experience in hotel operations; preferably in a 4/5 star resort.
  • Must be proficient in Microsoft Office programs, especially Excel.
  • Must be able to multi-task and communicate with all levels of individuals including management, team members and guests.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via keyboard and operate office equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.

Physical Requirements:

  • Ability to lift or carry a minimum of 50 pounds unassisted in the performance of specific tasks assigned.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • . Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.


Job Segment: Housekeeping, Operations Manager, Manager, Hospitality, Operations, Management

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