Manager - Housekeeping Floor

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Date: May 8, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Floor Manager - Housekeeping at The Venetian Resort is to oversee the Team Members on their floor and his/hers stations(s) on any given day. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Supervise and manage 2 to 3 floors of guest suites (approximately 200/300 suites).
  • Supervises 9 to 27 housekeepers daily.
  • Supervise 2/3 Floor Attendants daily.
  • Update all facilities issues in HotSOS (using the IVR system).
  • Assigns workload, inspects suites & rooming area.
  • Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel’s standards.
  • Assist where necessary to ensure optimum service to guests. 
  • Assist in the inspections and evaluation of Housekeepers and Floor Attendants job performance.
  • Conducts 7 written inspections daily.
  • Conducts up to 25 visual inspections daily.
  • Issues discipline to the team members (up to CDD).

Additional Duties & Responsibilities:

  • Inventory all supplies submitting to Assistant Director of Finance.
  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Successfully manages a 5-Star and 5-Diamond Housekeeping Team.
  • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Monitors team performance in all phases of service and job functions; rectify deficiencies.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications

 

  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Working knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including evenings, weekends and holidays.

Minimum Qualifications:

  • 18 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school diploma or equivalent.
  • Must be able to obtain and maintain any certification or license, as required by law or policy. 
  • 2 years of experience as a housekeeper or in a Hotel Operations role.
  • 2 years of supervisory experience at a 4 star property preferred.
  • Proficiency in basic computer skills.
  • Proficiency in Microsoft Office, LMS and HOTSOS preferred.

Physical Requirements:

Must be able to:

  • Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.


Job Segment: Housekeeping, Manager, Hospitality, Management

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