IT Governance & Analytics Manager

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Date: Jul 16, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview

The primary responsibility of the IT Governance & Analytics Manager is to ensure all Las Vegas Sands Corp. (LVSC) systems and IT processes comply with regulatory, industry and legislative compliance requirements, and play a key leadership role in IT operational performance planning, reporting, process optimization and governance. The position will develop the framework for the development of a performance management facility that provides business reporting analytics used to optimize IT operations including KPIs, trend analysis, benchmarking, resource planning and expense analysis. The position will design, develop and implement business process solutions in collaboration with IT leaders to drive optimal path to objectives.
All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.’s policies, practices, and procedures.  
 

Essential Duties & Responsibilities

  • Key Performance Objectives
    • Work closely with the Sr IT Governance & Analytics Manager to refine our Global IT Compliance frameworks while rolling out the new eGRC framework. 
    • Execute the vision and plan of the IT Compliance effort and provide support to our Global IT Compliance teams as needed.
    • Ensures deliverables and objectives of the Performance Management team meet budgetary and resource guidelines.
    • Provides collaborative leadership that aligns with the Company’s strategic objectives.
    • Promotes an environment of sustainable productivity and improvement.
    • Works with other IT leadership as well as internal partners to support a culture of continuous improvement, team member engagement and collaboration. 
    • In addition to the Position Responsibilities designated herein, this position is a Leadership role with responsibility for hiring, retaining, directing, training and developing talent within the functional area. 
    • Leads and executes process development, governance and performance analytics.
    • Partners with IT leads to define business requirements for the design, planning and reporting of process optimization solutions, demonstrating best practices in the development of key workflows.
  • Key Responsibilities
    • Develop, deploy, manage, and train IT Compliance and process owners in the usage of the eGRC tool. 
    • Collaborate with the Audit Services Group (ASG) on audits, requests, follow-up, and issue remediation.
    • Maintain the global list of open IT Audit Issues and provide regular reports and scorecards to IT Leadership.
    • Provide expert advice and assistance to all properties in the development of internal controls and audit issue remediation plans. 
    • Identify potential areas of compliance vulnerability and risk, develop and implement remediation plans.
    • Provide consulting services to control process owners regarding compliance needs and requirements.
    • Promote IT compliance technology tool best practices including the use of SailPoint (Identity Management) and ServiceNow (IT Service Management). 
    • Manage the Global IT Risk Assessment program.
    • Assist Las Vegas IT teams with SOP rebranding, then assist Global teams on adoption.
    • Analyzes operational data, monitoring key operations metrics, managing the governance process around key operations metrics, and providing recommendations on process improvements.
    • Ensures accurate and timely reporting of operational performance metrics, reports, scorecards, dashboards, SLAs and Key Performance Indicators (KPIs).
    • Using advance statistical concepts, compiles, models, analysis, trends and forecasts quantitative, behavioral and qualitative data.
    • Interprets data and provides predictive analysis, turning patterns and processes into actionable insights that drive improvements.
    • Develops and maintains monthly dashboards of key operational performance indicators, incorporating data from multiple internal and external sources and communicates results to leadership.
    • Manages governance process around key operational metrics and reporting artifacts.
    • Conduct feasibility studies, trade-off analysis, cost analysis and business cases for projects. Perform ad-hoc analysis and process, deep-dives as requested and provide recommendations that support strategic initiatives.
    • Validate integrity of information collection and throughout process.
  • Safety is an essential function of this job. 
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.
     

Company Standards of Conduct

All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. 
 

Minimum Qualifications

  • 21 years of age.
  • Proof of authorization to work in the United States.
  • Bachelor’s degree in Accounting, Information Systems or Computer Science is preferred.
  • Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
  • 5-7 years’ experience in operational and/or IT auditing experience preferred.
  • 5-7 years’ experience with a variety of technology platforms (i.e., iSeries, Windows, VPN, Firewall, Security Event Log Monitoring) is preferred.
  • 5-7 years of experience in process/performance management is required.
  • Excellent project management, problem solving as well as the ability to collaborate and establish strong business partnerships.  
  • Strong understanding of planning and reporting processes and an ability to innovate and provide thought leadership in the use of data and planning tools and processes.  
  • Must possess strong analytical skills, be flexible, be a self-starter, solve problems, design solutions, multi-task and maintain deadlines for development initiatives.    
  • Knowledge of Sarbanes-Oxley, Gaming and PCI requirements is required.
  • Strong understanding of information security to include security risk assessment methodologies is preferred.
  • Experience in analysis and assessment of practices and standards for process improvements.
  • Experience working with cross functional teams to achieve cost effective IT control implementations.
  • CISA, CISSP, ITIL, and Six Sigma preferred.
  • Must possess a U.S. passport and be able to travel both domestically and overseas.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. 
  • Must be able to work varied shifts, including nights, weekends and holidays.
     

Physical Requirements

Must be able to:

  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke. 
     


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