Front Office Greeter - On call

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Date: Dec 10, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Front Office Greeter is to welcome guests to the Venetian Resort Hotel Casino, assist with directions and other guest inquires made. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Key Responsibilities
  • Greet and welcome guests to the Venetian Resort Hotel Casino.
  • Assist guests with directions and other requests they may have.
  • Converse with guests waiting in line to be assisted by Team Members.
  • Escort VIP guests into the VIP Lounge. Organize stanchions to accommodate check in and check out demands.

 

  • Key Processes
  • Provide a service or assistance to meet the needs of a guest, client or customer.
  • Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily.
  • Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
  • Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 18 + years of age
  • Proof of authorization/eligibility to work in the United States
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • Must have an outgoing personality and enjoys greeting guests.
  • Bi-lingual a plus.
  • Physical ability to access all areas of the property

Physical Requirements:

  • Must be able to withstand prolonged standing.
  • Work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Must be able to work in a fast-paced, results – oriented and ever – changing environment.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Maintian physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.


Job Segment: Front Desk, Clerical, Hotel Reception, Administrative, Hospitality

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