Executive - Casino Marketing

The primary responsibility of the Executive – Casino Marketing is to cultivate relationships with casino guests, primarily through acquisition, development, and retention efforts.

All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

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• Develop and maintain players on behalf of The Venetian and The Palazzo.
• Aggressively utilize “hit sheet”, and frequently walk the casino floor looking for un-hosted players.
• Aggressively tele-market guests, track activity / responses in GEMFIRE and book reservations.
• Staff key contact points on property: Host Office, Loyalty Desks, Credit Desk, Gold Lounges, High Limit areas as necessary.
• Meet and achieve all goals as related by the management team, including, but not limited to, activity, production, telemarketing and reservations goals.
• Support all promotional and special event offers through bookings and participation with guests when applicable; i.e. special events.
• Determine how and when to offer comps based upon game type and theoretical earning, better styles, estimated player worth, and competitive evaluation.
• Communicate promotions, offers, and property and industry knowledge to our guests effectively.  Efficiently respond to guest requests and ensure guest satisfaction and loyalty.
• Cold-call and effectively promote the features and benefits of The Venetian and The Palazzo vs. the competition. 
• Convey the terms of all offers and promotions, and effectively secure reservations.
• Meet and communicate with prospective and existing guests on the gaming floor.
• Maintain office and administrative work.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy. 
• 2 years of experience preferred in the following: developing and maintain a customer base, primarily consisting of slot players, related gaming industry, or issuing comps, including but not limited to, Food and Beverage, Rooms, Shows, Transportation, and Airfare
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.