Executive - Asian Marketing

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Date: May 31, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Executive – Asian Marketing is to maximize customer development (new and existing) of high end Asian Clientele; including prospecting, promotions, events, and additional customer relationship management activity. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

· Set and maintain high standards of service and practices throughout the property.

· Work closely with Executive Director Asian Marketing to maintain positive working environment.

· Respond to customer requests, concerns, and complaints in a timely and complete manner.

· Work proactively with other departments within marketing and with other divisions at The Venetian.

· Focus on Team Member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed.

· Balance the need for financial control with need to remain consistent with The Venetian's standards and values.

· Clearly communicate daily the goals to be achieved in marketing by all subordinates.

· Diligently focus on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity.

· Assist with collections and player management.

· Continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes.

· Manage staff and organize department functions in accordance with company guidelines.

· Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.

· Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

· Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.

· Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

· Safety is an essential function of this job.

· Consistent and regular attendance is an essential function of this job.

· Performs other related duties as assigned.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

· 21 years of age

· Proof of authorization/eligibility to work in the United States,

· High school Diploma or equivalent.

· Must be able to obtain and maintain an alcohol awareness card (TAM), gaming registration, and any other certification or license, as required by law or policy.

· 1+ year of experience as a casino host.

· Ability to communicate clearly and effectively in Chinese (Mandarin and/or Cantonese).

· Previous experience with a Las Vegas Strip casino preferred.

· Must demonstrate extensive knowledge of high end casino clientele pay habits and preferences.

· Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

· Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

· Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.

· Physically access all areas of the property and drive areas with or without a reasonable accommodation.

· Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

· Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

· Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.

· Work in a fast-paced and busy environment.

· Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Job Segment: CRM, Relationship Manager, Marketing, Technology, Customer Service

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