Engineer - Patch Management

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Date: Nov 18, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Engineer – IT Patch Management is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment.  All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Administer and specialize in Microsoft System Center Configuration Manager (SCCM) capabilities to ensure large enterprise network patch management, distribution and compliance functions are met.
  • Ensure that device patching is planned, tested thoroughly and deployed with minimum service disruption while meeting Corporate IT and Cyber Security standards.
  • Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing.
  • Monitor workstation patch compliance and manually install patches in order to meet Corporate IT standards.
  • Monitor server patch compliance and manually intervene to install patches during scheduled server maintenance window.
  • Develop advanced scripts using PowerShell, Batch or VBScript for both Windows 7 and Windows 10 to automate software removal or mitigate identified vulnerabilities.
  • Create application packages and deployments in SCCM.
  • Thoroughly test application packages and deployments before making them available.
  • Troubleshoot SCCM deployment issues of application packages and when necessary engage with Desk Side Support team to ensure a complete and accurate delivery.
  • Manage the configuration of complex maintenance windows to ensure minimal downtime to shared services and applications.

Additional Duties & Responsibilities:

  • Collaborate with Vulnerability Management team to perform scans to accurately report on patch compliance.
  • Generate management reporting on patch compliance and SCCM client health by device type.
  • Develop, test, install, configure and troubleshoot computer hardware and software.
  • Translate business requirements into technical specifications; collaborate with the IT Architecture team to design holistic IT solutions.
  • Apply technical knowledge to solve a variety of technological challenges.
  • Work with inter-disciplinary teams to ensure secure, reliable system implementations and upgrades are performed within defined project parameters.
  • Adhere to SDLC, and project governance internal and regulatory (Sarbanes Oxley & Gaming Control) guidelines, policies, and procedures.
  • Create and maintain applicable system documentation.
  • Cross-train and share both business and technology related knowledge with other IT Engineers.
  • Work cross-functionally with IT peers and business partners.
  • Safety is an essential function of this job.
  • Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job.
  • Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • Bachelor’s degree in relevant discipline or equivalent work experience.
  • Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
  • Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Technology Specialist (MCTS) certifications preferred.
  • CompTIA Security+, ISC2 Certified Information Systems Security Professional (CISSP) certifications preferred.
  • 3 years of experience in Information Technology.

Additional Qualifications:

  • 3 years of experience in system administration including knowledge of with the Windows registry, interaction of drivers within the OS, group policy processing and unattended (silent) installs of Windows operating systems.
  • 3 years of experience in SCCM to deploy Windows OS patches.
  • Experience with using Flexera Admin Studio, Install Shield or other Enterprise Packaging Software.
  • Strong analytical and problem-solving skills.
  • Working knowledge of key ITIL processes Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management.
  • Ability to work in both a team environment and independently.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Job Segment: Manager, Engineer, Information Systems, Compliance, Testing, Management, Engineering, Technology, Legal

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