Director - Information Technology

Position Overview:

The primary responsibility of the Director of Information Technology is to lead and manage a staff of technical resources in the design, delivery and support of the data and telecom network (wired, wireless and telephony), firewall, proxy, telephony end-points, PBX and contact center.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Manage and prioritize the allocation of work (projects and service requests) across the team and delivering them within the defined scope, schedule, and budget.
• Ensure all services are available to the end-user community at the agreed SLAs (Service Level Agreements).
• Ensure effective hand-off of technology solutions to IT Service Desk and Network Operations Center (NOC) for support.
• Ensure 24x7 staff coverage of all critical departmental services.
• Ensure incident response and resolution is achieved in accordance with defined Corporate Standards and departmental SOPs.
• Ensure responsible departmental technical environments are secured in accordance with defined Cyber and Corporate Standards.
• Ensure all responsible environment security vulnerabilities are remediated in accordance with defined Cyber and Corporate standards.
• Perform appropriate research and recommends next generation technologies for related department.
• Management responsibilities for the department include hiring of new Team Members, promotions, creating a work environment that promotes teamwork, performance feedback, discipline, recognition, and termination. 
• Exercise staff oversight to ensure delivery, operations, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.
• Champion change and effectively manages the implementation of new ideas.
• Work cross-functionally with IT peers and business partners.

Additional Duties & Responsibilities:

• Deliver and leverage departmental metrics, makes data driven decisions and takes appropriate corrective action to ensure continuous improvement is achieved.
• Define, executes, and reports on departmental multi-year strategy and roadmap.
• Help establish and build relationships with vendors in conjunction with corporate leadership.
• Oversee department IT-related purchasing and budget usage; works with corporate leadership and internal teams (e.g. Finance) to develop budgets.
• Effectively communicate relevant IT-related information to corporate leadership.
• Ensure department staff are well informed of changes and applicable events within the company.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree in Computer Science, Information Technology, or another related discipline or work experience equivalent.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
• 7+ Years of Experience in Information Technology.
• 7+ years of demonstrated experience as team leader of technical resources.
• 5 years of demonstrated experience with related technology platforms – Routing, Switching, Wireless, VPN, Load Balancing, PBX, Proxies and Firewalls.
• 3 years of working knowledge of key ITIL processes – Continuous Improvement, Change, Incident, Problem and Release Management. 
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.