Coordinator - VIP Services

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Date: May 28, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the VIP Coordinator is to service all incoming VIP Guests as assigned staff and operations. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 


Essential Duties & Responsibilities:

  • Key Responsibilities
  • Acknowledge guests immediately upon entering the VIP Lounge.
  • Anticipate VIP guest’s needs, respond promptly and positively however busy and whatever time of day.
  • Model the 12 Unmatched Service Standards at all times, no exceptions.
  • Resolve guest complaints/discrepancies to the best of your ability ensuring guest satisfactions.
  • Evaluate departing guests for additional complimentaries before printing departing folios.
  • Process all in-house comp Limo requests.
  • Maintain a complete knowledge of all Venetian/Palazzo products and services, as well as maintaining a complete knowledge of all Las Vegas’ products and services in order to be professional concierges.
  • Coordinate all Butler arrivals and maintain the Butler Suite List.
  • Maintain a complete knowledge of and comply with all procedures of VIP and Casino Marketing.
  • Performs all other duties as assigned by management.
  • Key Processes
  • Coordinate and expedite the flow of work and materials within or between departments according to established company guidelines.
  • Establish workloads, assign tasks, and review results.
  • Coordinate and expedite the flow of work.
  • Monitor the organization's potential financial risk of projects assigned; compute, catalog, and record numerical data to keep financial records complete.
  • Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining project records or achieving desired results.
  • Develop, write, and edit proposals. Maintain adherence to planning, policies, and practices.
  • Oversee personnel while facilitating a specific project or assignment.
  • Process related administrative details in order to keep department operational and effective while achieving results of projects assigned.
  • Possess skills to expedite clerical processing, evaluate information, and implement or take action based upon information.
  • Exercise discretion and judgment based on available information related to projects assigned.
  • Direct others in completion of a task or assignment.
  • Render advice to others, and provide expertise or judgment based on information gathered, studied, processed or reviewed.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

Minimum Qualifications

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Must be able to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Must have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Must maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Must maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Must be available to work varied shifts, including weekends and holidays.
  • Must have 2 years previous VIP experience preferred.
  • Must have strong customer service skills and able to withstand a fast paced casino environment.
  • Must have previous casino experience with ACSC and LMS experience.
  • Second language preferred.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address highly stressful situations with clients using sensitivity and the utmost tact and politeness.

Physical Requirements:

Physical Requirements

  • Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
  • Physical ability to access all areas of the property.
  • Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.


Job Segment: Clerical, Administrative

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