Coordinator - Poker

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Date: May 31, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Poker Coordinator is to oversee game seating and phone calls.  All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Maintains a professional, friendly and courteous atmosphere providing the guest with a pleasant experience.
  • Handles guest requests and notifying management of pertinent information.
  • Handles incoming phone calls.
  • Greets and seats guests when they arrive.
  • Facilitates table changes when guests request them.
  • Verifies and logs guest play hours for poker suite rates.
  • Issues new and reprint Grazie account cards.
  • Issues guest comps.
  • Makes appropriate guest announcements, regarding promotions, new games, seating guests, or other pertinent information.
  • Maintains must-move lists and facilitates guest movement in must-move games.
  • Handles guest lists and seating for all Poker games.
  • Assists guests when necessary. 
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school diploma or equivalent. 
  • 1 year casino experience preferred. 
  • Basic computer skills.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy. 
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

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