Concierge

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Date: Dec 18, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Concierge is to provide information to all guests and create meaningful itinerary arrangements or services for the guests. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures

Essential Duties & Responsibilities:

  • Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel suite types, numbers/names, layout appointments, amenities, and locations, local events, attractions, holiday schedules.
  • Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and team members alike.
  • Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
  • Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing the Venetian Resort Hotel Casino, the Resort Concierge Department and the profession of Concierge.
  • Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Provide a service or assistance to meet the needs of a guest, client or customer.
  • Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

 

 

 

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Must be able to obtain and maintain any certification or license, as required by law or policy. 
  • 6 months experience as a Resort Concierge or Front Office in a Luxury Hotel, and or Host/Hostess experience in Fine Dining preferred.
  • Bachelor’s Degree, multi-lingual, type at least 45 wpm and have a polished professional appearance are preferred. 
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
  • Exceptional communication skills and be able to work in a high volume luxury resort.
  • Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.


Job Segment: Concierge, Clerical, Hospitality, Administrative

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