Bartender - Prestige Attendant

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Date: Jan 2, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of a Bartender Attendant – Prestige is to interpret the needs of the guests and see that these needs are met in a most timely, positive manner, which will prove to the guest that The Venetian and The Palazzo are driven toward guest satisfaction by each and every employee they encounter and to ensure that all guests are drinking responsibly and not over-indulging in alcoholic beverages.  All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Key Responsibilities

 

  • Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
  • Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
  • Anticipates guests; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintains positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolves guest complaints, ensuring guest satisfaction.
  • Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
  • Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
  • Maintains complete knowledge of service requirements for assigned function:

 

  • Group name, type of function and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Location of bar in function room
  • Order of service.

 

  • Ability to stock and maintain all liquor brands, beers, non-alcoholic beverages, and glassware on banquet beverage bars.
  • Maintain basic knowledge, characteristics, and description of liquors, wines, and champagnes.
  • Possesses basic knowledge of glassware, bar ingredients, preparation method and garnishes required.
  • Maintains complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

Additional Duties & Responsibilities:

  • Completes opening side duties:
  • Check quality and set up designated bar stock and supplies by using checklist.
  • Requisition all necessary supplies.
  • Transport supplies from storeroom to bar set-up area.
  • Stock ice Prepare garnishesStock glassware and paper supplies Prepare mixes< Check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.). Check condition and cleanliness of blender, shaker and other tools.
  • Check temperature of refrigeration units.
  • Assists in transporting bar unit with all supplies and equipment to assigned function area and set up in specified location in accordance with departmental standards. Ensure security of all bar supplies in function area.
  • Provides club service for designated beverages
  • Serves drinks to guests in accordance with departmental standards when re-leaving bartenders.
  • Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
  • Collects drink tickets where specified.
  • Issues, opens and serves wine/champagne bottles; collects payment/tickets where specified.
  • Replaces ashtrays with 1 butt with clean ashtray by using capping method.
  • Removes soiled wares and dirty glassware and place in designated area.
  • Anticipates and communicates replenishment needs promptly, ensuring no shortages throughout scheduled function time.
  • Ensures proper authorization for additional payments as required prior to replenishing.
  • Assists in transporting bar unit with all supplies and equipment from function area to designated area and breakdown the bar in accordance with departmental procedures.
  • On conclusion of function remove and store all glassware and equipment in proper areas.
  • Breakdown all back bars and store all skirting in the proper location.
  • Prepares consumption report promptly according to specified procedures where applicable.
  • Presents guest check and process payment. Adheres to all cash handling and credit policies/procedures.
  • Legibly completes bottle transfer slips and distributes accurately.
  • Ensures maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
  • Uses all chemicals in accordance with OSHA regulations and hotel requirements.
  • Completes closing side duties:
  • Assist all bartenders in properly store all reusable goods in designated areas.
  • Empty and drain ice bin; clean sink.
  • Wipe clean all surfaces of bar; clean all bar equipment and tools.
  • Wipe down all bottles and surfaces.
  • Secure all liquors, beers, wines, coolers, cabinets and storage areas.

Additional Duties & Responsibilities:

  • Key Processes

 

  • Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
  • Comply with policies and procedures of the department or section in order to complete service satisfactorily.
  • Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
  • Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
  • Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
  • Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.

 

  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Minimum Qualifications:

  • 21 years of age, proof of authorization/eligibility to work in the United States.
  • High School Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
  • Work varied shifts, including weekends and holidays.
  • 1 year plus experience as a as an Apprentice bartender/Bar assistant or Bartender experience.
  • Pour card or bartending certificate is desirable, but not required.
  • Ability to provide legible communication, and compute basic mathematical calculations.
  • Ability to: perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest service needs, work cohesively with co-workers as part of a team, and work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

Physical Requirements:

  • Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts in person, over the phone, and on the radio while working under pressure and meeting deadlines.
  • Must be able to lift or carry a service tray of up to 30 pounds, unassisted.
  • Must possess the ability to access all areas of the facility, stand, stretch, bend, and kneel without restriction.
  • Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.


Job Segment: Bartender, Activities, Clerical, Food Service, Banquet, Hospitality, Administrative

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