Assistant Shift Manager - Security 1

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Date: Nov 26, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Description:

The primary responsibility of the (Security Assistant Shift Manager is to manage the daily security operation of an assigned shift. Assist in developing goals and objectives for the Security Department and insuring consistent enforcement of property policies, rules and regulations as well as Security Department procedures. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

 

  • Key Responsibilities
    • Oversees the daily operation of a Security Department shift.
    • Determines staffing needs; organizes and coordinates personnel, equipment and resources and ensures effective and efficient handling of workload.
    • Introduces and oversees training programs for new officers on an assigned shift.
    • Supervises or conducts investigations of criminal activity and team member conduct and interview suspects, victims and witnesses. Directly supervises all arrests and detentions.
    • Communicates with officers prior to the beginning of the shift to announce policy and procedure changes, pertinent information from previous shifts, upcoming special events, and job related information.
    • Ensures safety practices are followed, reports observed hazards and oversees or conducts investigations of guest and job-related accidents.
    • Inspects personnel, facilities and equipment; corrects irregularities and issues necessary security equipment to officers to assure completion of security duties and assignments.
    • Communicates regularly with Assistant Director of Security and Director of Security about changes, observations and recommendations concerning Security Department operations.
    • Oversees or conducts training and development of officers to ensure they have the skills necessary to complete their duties and assignments.
    • Monitors team members’ performance, conducts performance appraisals and recommends salary changes.
    • Counsels and disciplines security staff on sub-standard performance.
    • Reviews all reports compiled on the shift for factual, readable, thorough and timely information and ensures follow-ups for reports needing further investigation.
    • During emergencies, responds to the appropriate command center, assumes direct command of emergency procedures until executive staff arrives and then performs the role of advisor.
  • Key Processes
    • Maintains a highly visible profile, monitoring security officers in the field performing their assignments and activities and frequently patrolling and inspecting hotel facilities.
    • Handles hotel and guest complaints and disputes, notifying appropriate manager and conducting further investigations as needed.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

Responsibilities:

Minimum Qualifications

  • 21+ years of age
  • Proof of authorization/eligibility to work in the United States
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • Able to obtain/possess a valid Nevada Driver’s License, Sheriff’s Card and Techniques of Alcohol Management (TAM) Card.
  • Prior experience in civilian or military law enforcement, casino/hotel security, or industrial security.
  • Familiarity with federal, state and local laws pertaining to law enforcement and gaming.
  • Excellent verbal and written communication skills, with demonstrated ability to investigate incidents, interview witnesses and draft legible, factual reports.
  • Ability to react professionally and rationally to emergency and pressure situations.
  • Knowledge of general first aid and CPR.

 

Physical Requirements

  • Must be able to lift a minimum of 50 pounds, able to push and/or pull 200 pounds, unassisted in the performance of specific tasks assigned.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.

 


Job Segment: Manager, Event Planning, Security, Management, Hospitality

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