Assistant Shift Manager - Internal Maintenance

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Date: Jan 14, 2018

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Assistant Manager Shift – Internal Maintenance is to assist the Public Area Shift Manager in supervising the day-to-day operations of the Public Areas and Casino. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Supervise, inspect, train, and evaluate assigned Cleaning Specialist staff members to ensure the highest standard of cleanliness is maintained.
  • Provide unmatched service to guests at all times.
  • Provide accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.
  • Conduct frequent inspections of Public Areas and Casino in order to maintain a high standard of cleanliness.
  • Track attendance, coordinate breaks, and communicate changes as they occur throughout the shift.
  • Constantly seek ways to improve quality.
  • Develop & maintain 4-Star standards.
  • Develop & maintain ongoing training initiatives (daily & monthly).
  • Implement system to seek feedback from guests regarding quality or service & product.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Bachelor’s degree preferred or equivalent experience.
  • 3 years’ experience in a housekeeping or janitorial position.
  • 1 year of supervisory experience
  • Previous guest relations training experience preferred.
  • Must possess knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
  • Ability to demonstrate the ability to logically & independently plan, organize & complete work; to set and achieve high standards of performance; to make progress on multiple assignments under time constraints.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Must be able to obtain and maintain any certification or license, as required by law or policy. 
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Job Segment: Housekeeping, Manager, Event Planning, Hospitality, Management

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