Assistant Manager - Meeting Services

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Date: Aug 6, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Assistant Manager of Meeting Services is to manage Meeting Services’ operations and to ensure guest service standards are met. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:
  • Key Responsibilities
  • Assists the Manager Meeting Services with the management of the department, establishing quality standards and on-going training and development of Meeting Services Staff.
  • Schedules all Team Members according to work load and events.
  • Attends all meetings, functions, and/or assignments related to this department.
  • Ensures the correctness and cleanliness of all setups and breakdowns of all meeting spaces
  • Performs the hiring and disciplinary actions needed while overseeing the Meeting Services Department.
  • Monitors and manages the fiscal budget to produce both short and long term profitability for The Venetian and The Palazzo.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
  • Performs other related duties as assigned.

 

  • Key Processes

 

  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

 

  • Financial

 

  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

 

 

  • Leadership

 

  • Successfully manages a 5-Star and 5-Diamond Meeting Services Team.
  • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Monitors team performance in all phases of service and job functions; rectify deficiencies.
  • Manage staff and organize department functions in accordance with company guidelines.

 

  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
  • Work varied shifts, including weekends and holidays.
  • 2-3 years meeting/banquet setup experience with at least 1 year of supervisor or management experience required.
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner. Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Physical Requirements:
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Must be able to work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
  • Work in a fast-paced, results-oriented and ever-changing environment
  • Able to maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.


Job Segment: Assistant Manager, Manager, Banquet, Food Service, Management, Hospitality

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