Assistant Manager- Cage

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Date: Jul 13, 2019

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibilities of the Assistant Cage Shift Manager are to manage all cash assets and daily cage operations for assigned shift. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casino’s policies, practices, and procedures.

Essential Duties & Responsibilities:
  • Key Responsibilities
    • Manages assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and The Venetian and The Palazzo.
    • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian and The Palazzo’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
    • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
    • Responsible for maintaining a positive quest service environment; Recognize quest presence, Approach quest with conversation, Display positive attitude through personalized service, Thank our quest and invite them back.
    • Enforces rules and regulations of the cage, adheres strictly to all Internal Controls, and prepares accountability to determined daily revenue.
    • Supervises and trains cage personnel on their shift. Verifies cash turn-ins from operating departments, various types of cash paid-outs, and cahier’s banks. Approves customer credit within prescribed limits.
    • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
    • Performs other related duties as assigned.
  • Key Processes
    • Manage staff and organize department functions in accordance with company guidelines.
    • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
    • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
    • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
    • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
  • 21 years of age, proof of authorization/eligibility to work in the United States
  • High school Diploma or equivalent
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
  • Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards
  • Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards
  • Work varied shifts, including weekends and holidays
  • Minimum of three (3) years cage experience involving cage cashier, Main bank, and Fill bank in management capacity preferred.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Physical Requirements:
  • Work in a fast-paced, busy, and somewhat stressful environment.
  • Maintain physical stamina and proper mental attitude while dealing effectively directly and telephonically with guests, management, team members, and outside contacts in English while working under pressure and meeting deadlines
  • Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
  • Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property
  • Ability to lift or carry a minimum of 75 pounds unassisted in the performance of specific tasks assigned

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