Analyst I - Deskside

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Date: Nov 23, 2021

Location: Las Vegas, Nevada, US

Company: Las Vegas Sands Corp.

Position Overview:

Provide comprehensive technical support by analyzing, diagnosing, troubleshooting incidents.

Essential Duties & Responsibilities:

  • Provide tier 1 and tier 2 support in analyzing, diagnosing, troubleshooting incidents
  • Documenting and tracking level of effort expended on incidents and service delivery for utilization reporting
  • Manage incident queue and provide status updates of incidents and identify appropriate escalation points when necessary
  • Fulfill service request tasks and project tasks as scheduled and in a timely manner
  • Suggest items for knowledgebase
  • Provide exceptional customer service while working with our team members and guests
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned
  • Physical ability to access all areas of the property
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to noise, dust, cigarette smoke

Key Process:

  • Incident Management
  • Service Delivery
  • Project Management Resource Activities
  • Time tracking

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Job Segment: Project Manager, Technical Support, Technology

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