Analyst I - Deskside

Position Overview:

Essential Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.

• Minimum of six months of related technical support and customer service experience or possess an AA or AS Degree.
• Strong analytical and problem solving skills.
• In-depth knowledge of Windows operating systems required.
• Technical certifications of Microsoft, ITIL, Network or Security Certification, preferred.
• Ability to diagnose problems by reading log files and using network or application diagnostics tools.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in spoken and written form.
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to The Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays.

• Must be able to obtain and maintain any certification or license, as required by law or policy. 
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Work in a fast-paced, results oriented and busy environment.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other Team Members, and outside contacts.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Use office equipment, including but not limited to computer, monitor, keyboard, mouse, printer, scanner, copier, fax, etc.
• Must be able to withstand prolonged periods of time to walk, stand, stretch, bend and kneeling.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.