VP - Food & Beverage

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Date: Nov 24, 2018

Location: Bethlehem, Pennsylvania, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the VP – Food & Beverage is to oversee all restaurant operations – casual or fine, banquets, outside catering, liaison with third party restaurants as well as oversee the entire beverage operation for the property.  All duties are to be performed in accordance with departmental and the Sands Bethlehem (the “Sands”) policies, practices, and procedures.

Essential Responsibilities:

  • Oversee food & beverage service levels, ensuring five-star, five-diamond quality. 
  • Provide direction to all direct reports, including but not limited to Executive – Chef, Beverage Operations Manager, and Beverage Business Manager. 
  • Ensures that budgets are met regarding revenue and expenses.
  • Ensures all restaurants and beverage outlets have up-to-date Standard Operating Procedures (SOPs).
  • Works with Executive Chef on initiatives including the development of menus and food mix for each restaurant, consistent labor costs, hiring and training practices, and more.
  • Works with Restaurant Front-of-House Management on initiatives including customer service, Point of Sale (POS) training, food quality, hiring and training, and more.
  • Works with Beverage Management on initiatives including quality of service, promotions, hiring and training, consistent labor costs, and more.
  • Provides leadership to all food & beverage operations.
  • Motivates Team Members; monitors performance and give helpful feedback.
  • Vigilantly attentive to detail; obsessively service oriented.
  • Understands and meets all financial objectives; is business savvy; monitors and ensures adherence to plans and budgets.
  • Team Player: works in a cooperative and supportive manner with all stakeholders and stakeholder teams; participates actively in meetings; works towards achieving results in the interest of all stakeholders.
  • Participates daily in the Operation; possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Manages staff and organize department functions in accordance with company guidelines.
  • Delegates tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Directs others in completion of a task or assignment. Render advice and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
  • Arranges timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
  • Takes responsibility for the work getting done.
  • Works on actual project or service to help achieve the objectives of the department.
  • Evaluates information to render an opinion or take action based on that information that will impact the department or function.
  • Focuses on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Evaluates the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Follows the organization’s appropriate communication channels when giving feedback, instructions and general information to Team Members.
  • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. 
  • Interviews and make recommendation of candidates for new hire.
  • Determines if and/or when policy or procedural infractions by Team Members occur and issue the appropriate level of progressive discipline.
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
  • Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
  • Conducts skip level meetings with departmental management and line level staff.
  • Conducts divisional/departmental staff meetings at least once per month.

Minimum Qualifications:

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to the Sands appearance standards.
  • Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
  • Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements: 

  • 10 years of food & beverage operations experience.
  • Food & Beverage Leadership experience required.
  • Previous experience working with a 4 or 5 star hospitality casino/resort preferred.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Work Environment:

  • Ability to meet Specific Job Requirements and perform Position Responsibilities for this position.
  • Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
  • Ability to be alert to customer needs to remedy or present a solution to a question, service request or service breakdown.
  • Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise with or without supervision.
  • Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
  • Ability to maintain standards despite pressing deadlines; to do work right the first time.
  • Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
  • Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
  • Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
  • Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit. 
  • Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures and prioritize customer or client needs.

Interview Criteria:

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Job Segment: Food Service, Business Manager, Executive, VP, Hospitality, Operations, Management

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