Intern - Hotel

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Date: Jan 6, 2018

Location: Bethlehem, Pennsylvania, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Intern - Hotel is to learn the responsibilities of the various positions in the department that he/she is assigned to. All duties are performed in accordance with departmental and the Sands Bethlehem (the “Sands”) policies, practices, and procedures.

Essential Responsibilities:

  • Arrive for shift on time and in proper attire.
  • Check guest in and out, in a fast, efficient and friendly matter.
  • Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
  • Maintains confidentiality of guest information and pertinent hotel data.
  • Obtains assigned bank and ensures accuracy of contracted monies.
  • Take and properly record guest room reservations when required.
  • Communicate with Housekeeping to accurately reflect clean/vacant rooms.
  • Communicate with Hotel Sales with regard to group rooms and billing.
  • Work with Room Service to insure proper placement of in-room gifts.
  • Work with Casino Marketing to confirm room status and with any issues related to Casino guests.
  • Provide doorman/curb services by greeting all arriving Hotel guests, assisting with luggage when required, escorting guest to Hotel Lobby and providing directions.
  • Provide bellman services by escorting guests while delivering luggage to their room, giving guests a property overview and coordinating luggage check out and departing services if requested.
  • Provide valet services by parking & retrieving guest vehicles in a safe and efficient manner.
  • Provide concierge services by giving guest directions, recommendation for area attractions and making reservations upon request.
  • Provide Motor Coach Tour &Travel customers with luggage services.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day in a polite, professional and courteous manner.
  • Be familiar with all company products, services and hours of operations, local attractions, entertainment, and activities and be able to offer directions for guest inquiries accurately.
  • Operate linen equipment in a safe and efficient manner.
  • Immediately notify Manager of any equipment malfunctions or unusual problems especially those that need immediate attention.
  • Retrieve and transport soiled linen from designated areas on a set schedule.
  • Performs housekeeping related duties necessary to maintain the laundry in an orderly and professional condition.
  • Inventories and records linen orders filled for delivery to offsite designations.
  • Operate computer-controlled washers to produce clean linen according to operational and safety procedures.
  • Operates computer-controlled dryers for conditioning of drying linen items according to operational and safety procedures.

Minimum Qualifications:

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to the Sands appearance standards.
  • Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
  • Must be able to work varied shifts, including weekends and holidays.

 

Specific Position Requirements: 

  • Undergraduate level – students in an accredited program in a related field.
  • Ability to follow directions.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Work Environment:

  • Ability to meet Specific Job Requirements and perform Position Responsibilities for this position.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
  • Ability to provide a service or assistance to meet the needs of a guest, client or customer.
  • Ability to comply with policies and procedures of the department or section in order to complete service satisfactorily.
  • Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
  • Ability to be alert to customer or client needs; to remedy or present a solution to a question, service request or service breakdown.
  • Ability to undertake additional responsibilities and respond to situations as they arise with or without supervision.
  • Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
  • Ability to maintain standards despite pressing deadlines; to do your work right the first time.
  • Ability to act in accordance with established guidelines; follow standard procedures; comply with written rules or practices.
  • Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, Acknowledge the benefits of having a diverse workforce.
  • Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit. 
  • Ability to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer or client needs.

Interview Criteria:

Please rate the applicant's communication skills:

Please rate the applicant's grooming standards for the interview:

Please rate the applicant's technical knowledge of the job:

Please rate the applicant's work experience:

Please rate the applicant’s commitment to excellent guest service:


Job Segment: Hotel, Housekeeping, Outside Sales, Hospitality, Sales

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