IT Project Manager

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Date: Dec 13, 2018

Location: Bethlehem, Pennsylvania, US

Company: Las Vegas Sands Corp.

Position Overview:

The primary responsibility of the Project Manager - IT (Project Manager - Information Technology) is to successfully plan and execute large and complex projects that support Sands Bethlehem (the “Sands”) company needs. The Project Manager - IT focuses on delivering projects that satisfy business requirements at an agreed upon cost and schedule. All duties are to be performed in accordance with departmental, Sands Bethlehem (the “Sands”) and PGCB policies, practices, and procedures.

Essential Responsibilities:

  • Develop project plans for large and complex sized projects based upon defined high level features and functions and defined project success criteria.
  • Estimate resources to support defined project plans and project goals.
  • Assign project tasks to appropriate resources and communicate expectations and accountabilities in a timely and clear fashion.
  • Define communication strategies to ensure project stakeholders are engaged and aware of project activities and dependencies.
  • Communicate project status and manage expectations with project stakeholders on an on-going basis.
  • Validate project deliverables against scope and quality expectations and participate in project stage-gates (including project post-mortems or wrap-ups), identifying opportunities for execution and process improvement.
  • Actively identifies opportunities for and participates in process improvement activities to optimize delivery efficiency and cost effectiveness.
  • Manage project execution within the defined enterprise standards to ensure timeliness, quality and cost effectiveness, tracking schedule and budget performance using appropriate tools and techniques.
  • Manage the project budget, scope, and schedule, identifying and documenting needed changes to the original plan and ensuring project stakeholder and steering committee buy-in for any proposed changes.
  • Identify and manage project issues and risks throughout the life of the project, developing action and contingency plans as appropriate.
  • Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
  • Work on actual project or service to help achieve the objectives of the department.
  • Evaluate information to render an opinion or take action based on that information that will impact the department or function.
  • Focus on achieving the goals or objectives of the department.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements. 

Minimum Qualifications:

Minimum Employment Requirements:

  • 18 years of age, proof of authorization/eligibility to work in the United States.
  • High School diploma or equivalent.
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain a professional, neat and well-groomed appearance adhering to the Sands appearance standards.
  • Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
  • Must be able to work varied shifts, including weekends and holidays.

 

Specific Position Requirements: 

  • 5+ years of prior work experience as an IT Project Manager
  • Ability to effectively manage/execute multiple projects concurrently and independently.
  • Familiar with multiple project management processes (e.g., PMBOK, Agile, etc.) and project delivery methods and tools, and able to determine applicability based upon project objectives and constraints.
  • Familiar with ITIL processes, policies and procedures.
  • Advanced user in project management tools (e.g., MS Project, SharePoint, etc.)
  • Professional certification (e.g., PMP, ITIL) beneficial.
  • Excellent verbal and written skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.
  • Strong organizational skills, customer service focus, attention to detail, and process orientation
  • Ability to distill and present information to a broad audience.
  • Flexibility to adapt to a changing environment.
  • Physical ability to access all areas of the property.
  • Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
  • Ability to work with others, communicate well, receive direction; review your own work.
  • Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

Work Environment:

  • Ability to meet Specific Job Requirements and perform Position Responsibilities for this position.
  • Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
  • Ability to be alert to customer needs to remedy or present a solution to a question, service request or service breakdown.
  • Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise with or without supervision.
  • Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
  • Ability to maintain standards despite pressing deadlines; to do work right the first time.
  • Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
  • Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
  • Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
  • Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit. 
  • Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures and prioritize customer or client needs.

Interview Criteria:

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